Resources & Insights
Expert guidance on medical billing, coding, compliance, and healthcare IT.
Latest Articles
5 Common Medical Billing Errors That Cost Practices Thousands
Learn about the most frequent billing mistakes and how to prevent them from impacting your revenue.
Understanding the 2025 E/M Coding Changes
A comprehensive guide to the latest evaluation and management coding updates and what they mean for your practice.
HIPAA Compliance Checklist for Small Practices
Essential security measures every healthcare practice should implement to protect patient data and maintain compliance.
How to Reduce Days in AR: A Step-by-Step Guide
Practical strategies to accelerate your revenue cycle and improve cash flow with proven AR management techniques.
Choosing the Right EHR System for Your Practice
Key factors to consider when selecting an electronic health record system, including integration capabilities and security features.
Denial Management Best Practices
Turn denied claims into collected revenue with these proven strategies for identifying, appealing, and preventing denials.
Frequently Asked Questions
Quick answers to common questions about our services.
Do you sign Business Associate Agreements (BAAs)?
Yes, we sign BAAs with all clients as required by HIPAA. Our BAA covers all aspects of PHI handling, security measures, breach notification, and compliance obligations. You can request a BAA through our dedicated form.
Which EHR/PMS systems do you support?
We work with most major EHR and practice management systems including Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, Kareo, DrChrono, and many others. If you use a different system, contact us to discuss compatibility.
How do you charge for your services?
Our pricing is typically based on a percentage of collections for RCM services, which aligns our success with yours. We also offer flat-rate options for specific services like credentialing or IT support. Minimums may apply based on practice size.
How long does it take to get started?
Most practices are fully onboarded within 2-4 weeks, depending on EHR complexity and data migration needs. We work efficiently to minimize disruption to your operations.
What happens if there's a data breach?
We have comprehensive incident response procedures in place. In the unlikely event of a breach, we follow all HIPAA breach notification requirements and work with you to mitigate impact and prevent future incidents.
Can you help with payor contract negotiations?
While we don't directly negotiate contracts, we provide data and analytics that support your negotiation efforts, including benchmarking data and reimbursement analysis.
Do you offer training for our staff?
Yes, we provide training programs for documentation improvement, coding basics, and billing best practices. Training can be customized to your practice's specific needs.
What's your average clean claim rate?
Our clients typically achieve 98-99% clean claim rates, meaning first-pass acceptance without errors or rejections. This is significantly higher than the industry average of 75-85%.
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