Privacy Policy

1. Information We Collect

Website Information

When you visit our website, we may collect:

• Contact information (name, email, phone number) submitted through forms
• Practice information (specialty, size, EHR system) for consultation purposes
• Technical data (IP address, browser type, device information) via cookies and analytics
• Usage data (pages visited, time spent, navigation patterns)

Protected Health Information (PHI)

Important: Our website forms are NOT designed for PHI submission. PHI is only collected and processed through secure channels after a Business Associate Agreement (BAA) is executed. When we act as your Business Associate, PHI handling is governed by our BAA and HIPAA regulations.

2. How We Use Your Information

We use collected information for:

• Responding to inquiries and providing requested information
• Scheduling consultations and demos
• Delivering our billing, credentialing, coding, and IT services
• Improving our website and services
• Sending service updates and relevant healthcare industry information (with consent)
• Complying with legal obligations

3. Legal Basis for Processing

We process your information based on:

• Consent: When you submit forms or opt-in to communications
• Contract: To provide services you've requested
• Legitimate Interests: To improve our services and website functionality
• Legal Obligation: To comply with HIPAA, state laws, and other regulations

4. Information Sharing and Disclosure

We do not sell your information. We may share information with:

• Service Providers: Vetted vendors who assist with website hosting, analytics, and communications
• Business Associates: HIPAA-compliant partners who help deliver our services (under BAAs)
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Retention

We retain information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. PHI retention follows HIPAA requirements and our BAA terms.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Restrict or object to processing
• Data portability

To exercise these rights, contact us at info@omnicarebillinganditsolutions.com.

7. Security

We implement appropriate technical, administrative, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure. See our Security & Compliance page for details.

8. Cookies and Tracking

We use cookies and similar technologies for analytics and functionality. See our Cookie Policy for details and opt-out options.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing information.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted with a new "Last Updated" date. Continued use of our services constitutes acceptance of changes.

12. Contact Us

For questions about this Privacy Policy: